Privacy Policy

VicWell BioMedical Pte Ltd

This is the Privacy Policy (“Policy“) of VicWell BioMedical (“VicWell BioMedical”) and its subsidiaries. You have been directed to this policy because VicWell BioMedical is collecting, using, or disclosing your personal data. In this Policy, when we use “we”, “us” or “our”, we refer to VicWell BioMedical which is collecting your personal data, or which is operating the website which you are accessing or using. This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease use of the relevant website(s) and/or service(s) and DO NOT provide any personal data to us.

  1. What Personal Data is Collected?

When you use our website, any service we provide or in your interaction with us, the personal data we may collect includes:

  • Data collected directly from you. This may be done through this website, over the phone, by email, or in-person when you meet our staff or representatives. The data collected may include, but is not limited to; your contact information, including your (first and last) name, (billing and/or delivery) address, birthdate, and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you; other information required to be able to process your order or to provide you with the service, such as information concerning the products you have ordered or the service we are providing to you, the billing and/or delivery address, banking and/or credit card details; if you have created an online profile or account, the preferences, and interests stored in such profile or account (please see below for further information concerning the profiles); and if you have contacted customer service, the details of this contact and the contact history.

2. How is your Personal Data Used?

  •  We use your personal data for the purposes of serving you. This includes, where applicable: providing you with the products and services that you have requested e.g. notifying you regarding the status of your order or delivery, assessment of your creditworthiness (for which we may use third parties); ensuring that your transactions on our websites are safe and secure;  provide you with a convenient shopping experience; contacting you for feedback after a sale of a product or service; and resolving any problems or disputes you may encounter in relation to our products and services.

We may also use your personal data for purposes connected or relevant to the business of BM Healthy, such as; 

  1. Complying with legal and regulatory obligations and requirements;
  2. Enforcing obligations owed to VicWell BioMedical;
  3. Researching and developing new products and services or improving existing products and services of VicWell BioMedical
  4. Accounting, risk management, compliance, and record-keeping purposes;
  5. Carrying out research, planning and statistical analysis; and
  6. Staff training. 
  7. Your personal data may be anonymized for use by VicWell BioMedical for other purposes. 
  8. If you have consented, your personal data may be used by VicWell BioMedical for the purposes of marketing products and services offered on the website or other products or services offered by VicWell BioMedical or those of its strategic partners or business affiliates e.g. informing you of latest activities, special offers, promotions or sending you newsletters.
  9. In order for us to market products and services which are of special interest and relevance to you, we may analyze and rely on your overall interaction with us (such as but not limited to your shopping behavior in e-shops, your use of loyalty programs, your ratings, and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behavior (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, your interactions with us and your use of (mobile) applications).
  10. If you have contacted us with any complaints, feedback, comments, suggestions, we will use and disclose your personal data (including your contact history) to respond to you and provide you with the best service possible. If you are the complainant and you do not want us to disclose your identity to the party you are complaining about, you must let us know immediately. However, it may not always be possible to handle your complaint on the basis of anonymity.
  11. When using your personal data to contact you for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone, or any other electronic means.
  12. If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.3. Disclosure of Information

We will not sell your personal data to third parties. We will only disclose your personal data to third parties where you have provided us, consent, and in the situations expressly set out in this Policy. If you have consented to receive marketing information from us, our strategic partners, and business associates, we will be disclosing your personal data to them. Your personal data may be disclosed and shared within VicWell BioMedical to allow us to provide the products and services which you have requested. We may disclose or share your personal data with third parties (including other companies within VicWell BioMedical group of subsidiaries and partners who provide necessary services to us, such as:

a) Service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc; and our consultants and professional advisers (such as accountants, lawyers, auditors).

b)  We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax, and law enforcement authorities.

c) Our website may have the functionalities to allow you to share your personal data with other third parties such as other users of our website. You are responsible for your choice(s) and are deemed to have provided consent for any sharing of your personal data in the manner provided by the website.

3. Third Parties

This Policy only applies to our website and the information that we collect from you. Our websites may contain links to other websites that are not owned or maintained by us. When visiting these third-party websites or disclosing your personal data to third parties (including buyers or sellers on our website), you should read their privacy policies, or ask relevant questions before you disclose your personal data, We are not responsible for the collection, use or disclosure of your personal data by such third parties.

4. Social Networks

Our website and mobile or web-based applications may provide you with social plug-ins from various social networks (such as Facebook and Instagram). If you choose to interact with a social network, your activity on our website or via our mobile or web-based applications will also be made available to social networks such as Facebook and Instagram. 

 If you are logged in on one of the social networks during the visit of one of our websites or mobile or web-based applications, the social network might add this information to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or mobile or web-based applications.

We cannot influence this data collection and data transfer via social plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have, and how you can achieve satisfactory privacy settings.

5. Retargeting Technologies

Our website and mobile or web-based applications may use retargeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop and our products, advertisements from us on partner websites.

We also work with other companies who use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our websites or mobile or web-based applications and your interaction with our communications, including advertising.

Retargeting technologies analyze your cookies and display advertisements based on your past surfing behavior. For further information on cookies, please refer to paragraph 1 of this Policy

We do not store any personal data about you with this technology. 

6. Security

We endeavor to take precautions to ensure that the information you have provided is protected against unauthorized or unintended use, access, or disclosure. However, we cannot be held responsible for unauthorized or unintended use, access, or disclosure that is beyond our control.

7. Disclaimer

8.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA.

8. Changes to Policy

We may amend this Policy from time to time. The amended Policy will be publicized on our website.

9. Queries and Unsubscription

If you have any questions about the processing of your personal data or about our Policy, if you do not accept the amended Policy, if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us. The contact details are:

Attention to: VicWell BioMedical

Email: dean_kmloh@vicwell.com 

Tel : (65) 9138 0990

All requests for correction or for access to your personal data must be in writing. We will endeavor to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you. We may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so. In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required personal data, or if you do not accept the amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.

10. Complaints

You may send complaints regarding our handling of personal data in the following ways:

Attention to: VicWell BioMedical

Email : dean_kmloh@vicwell.com 

Tel : (65) 9138 0990

All Complaints will be evaluated by VicWell BioMedical in a timely manner. After VicWell BioMedical has completed its evaluation, VicWell BioMedical (or a duly appointed representative) will respond to the person who submitted the complaint or feedback, with the results of the evaluation.

11. Governing Law

This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy

Last Update: 26th December 2019

 

  • Purchase of Treatments at VicWell BioMedical

Refund(s) and/or Exchange (i.e. the transference of one treatment plan to another, when applicable) of treatment plans purchased at VicWell BioMedical are subjected to the center’s management sole discretion.

In the event whereby a customer is entitled to refund(s), the aforementioned shall observe VicWell BioMedical’s Refund Policy.

In the event whereby a transference of the treatment plan is requested but not sanctioned or proposed by the center’s management, the customer shall observe the following policies:

 

  1. In the event whereby the purchased treatment plan has been undergone partially, the remaining price value of the treatment plan can be used to offset the payment of the new treatment plan that is requested by the customer. In the event whereby the remaining value of the treatment plan does not cover the full value of the new treatment plan, the customer is required to top up any remaining monetary value. It is understood that the aforementioned is to cover the necessary cost(s) that the new treatment plan requires.
  2. In the event whereby the new treatment plan is priced lesser than the treatment plan that is purchased, the customer understands that there shall be no refund(s) for the excess difference between both prices.

 

  • Purchase of Products

Products purchased at VicWell BioMedical are not eligible for refund(s) and/or exchange(s) except in the event in which the products purchased are deemed faulty or damaged1 as certified by the center management within three (3) days of purchase. In the aforementioned situation and subject to management’s discretion, an exchange of item(s) of the same variety and/or of the same value is permissible.

Faulty and/or Damaged products are to be caused by natural forces and/or by the customer’s negligence and/or improper use of the product(s).

 

  • Refund Policy

Refunds that are issued by VicWell BioMedical’s management are subjected to the following conditions:

All refunds will be processed within a total of thirty (30) days upon approval from the management and must be collected in person at VicWell BioMedical’s office located at 511 Guillemard Rd, #01-29 Singapore 399849, within a period of thirty (30) days unless otherwise agreed in writing.

Refunds are tabulated based on the following breakdown:

  1. Bank Charge: There will be a deduction equivalent to the relevant bank charges as a set of below: Invoice amount fewer bank charges if applicable (credit card less 10%, cash or cheque 0%).
  2. An administrative charge deduction of 30% of the total amount paid by the consumer
  3. All privileges for paid packages will be terminated and fully charged applied for consumed services when calculating refunds.